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Modern Technologies helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
With teams staffed across our U.S. and Offshore Software development centers in India, Trigent can serve as an extension of a client's support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a 'shadow team' able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.
Our software maintenance and support services encompass such activities as:
Documentation development and maintenance
Error tracking and debugging
Comprehensive user support
Technical troubleshooting
Quality assurance testing
Performance monitoring
Quality assurance testing
Modern's services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.
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